Dr. Craig McDaniel and Coosa Valley Technical College To Be Featured in Governor’s Newsletter
Dr. Craig McDaniel and Coosa Valley Technical College (CVTC) will be featured in an upcoming issue of the Governor’s Office of Customer Service newsletter. CVTC is the first college to be featured in the newsletter out of the 68 colleges and universities in the State of Georgia and only the fourth state entity to be recognized.
The newsletter, Faster. Friendlier. Easier., will feature Dr. Craig McDaniel, President of Coosa Valley Technical College, in their June 2006 edition with a focus on the excellent customer service that he and the school provides to their students.
Faster. Friendlier. Easier. is a monthly news sheet that is part of a campaign Governor Sonny Perdue launched in order to stress the importance of customer service throughout state government. "I want Georgia state government to view each person who walks through our door as an opportunity," said Governor Perdue. "Georgia customers are empowered with high expectations of their interactions with state government, and I intend to meet and exceed the high expectations,” stated Perdue.
“The purpose of the Governor’s Office of Customer Service Newsletter is to share information about customer service initiatives undertaken by the 42 participating executive agencies that are direct reports to the Governor,” stated Jerri Cloud, Director of Communications for the Governor’s Office of Customer Service. “The newsletter has been published since March 2006. Each issue features an agency head who is a “Change Agent,” that is, someone who is leading the agency toward the overall goal of making state services ‘faster, friendlier and easier’ for citizens.”
The feature will appear in the section “Change Agents and Agencies.” This section will highlight the success of three strategies that CVTC has put into place to emphasize customer service, including CVTC’s ExCITE program, the Service Industry Academy, and the Student Success Centers.
The ExCITE program is a value driven initiative that is based upon five core values that should influence the actions of faculty and staff at CVTC. The core values are: excellent quality in every facet of CVTC’s efforts, customer service for internal and external customers, integrity in the manner that resources are managed, teamwork at all levels, and everyone is respected. Each employee at CVTC is encouraged to incorporate the core values into their daily routines.
Another area that will be highlighted is CVTC’s Service Industry Academy (SIA). The SIA serves two important functions. The first of which is the Certified Customer Service Specialist (CCSS) program. The CCSS program is designed to equip students with both basic and advanced training in customer service and provides related skills for a broad range of positions. The SIA has graduated 41 Certified Customer Service Specialist classes in seven years with approximately 70 graduates per year. The second function the SIA serves is to create customized training for businesses and industries specific to their area of interest or need in customer service.
CVTC’s Student Success Centers will also be highlighted in the newsletter. The student services leadership team, along with student services staff, decided it would be in the student’s best interest to streamline services offered at the school. A “one-stop” registration process was created where students could do everything from career counseling to applying for financial aid in one location, all at one time. The Success Centers are intended to make a student’s registration process as simple and as quick as possible. Student Success Centers are located on the Floyd, Gordon, and Polk County campuses of CVTC. As an added emphasis on student satisfaction, each staff member has signed a pledge to provide comprehensive, quality service to help meet the needs of each student.
“Dr. McDaniel was chosen to represent the technical education community on the recommendation of DTAE Commissioner Michael Vollmer. The one-stop Student Success Center is an example of making access to a technical education and career faster and easier for students,” stated Cloud.
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